Privacy Policy

This Privacy Policy applies to Élan Fine Jewellery (“Élan”, “we”, “us”, or “our”), operating at shopbyelan.com and across our social channels. It explains how we collect, use, disclose, and safeguard your information when you visit our site, create an account, or place an order.

We are based in Nigeria and process personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023 and applicable Nigeria Data Protection Regulation (NDPR) guidance.

We collect information you provide directly to us, including:

• Account details — name, email address, and password when you register.
• Order information — billing and delivery address, phone number, and items purchased.
• Payment information — processed directly by our payment partner, Paystack. Élan does not store your full card or bank details on our servers.
• Communications — messages sent via our contact forms, WhatsApp, live chat, or email.
• Newsletter details — your email address if you subscribe to updates.

We also collect certain information automatically when you use our site:

• Device and usage data — browser type, pages visited, and general session activity, used to keep the site secure and functioning correctly.
• Cookies and similar technologies — see our Cookie Policy for full detail.

• To process and fulfil your orders, including delivery, exchanges, and refunds.
• To create and maintain your account, and authenticate you when you sign in.
• To communicate with you about your order, account, or enquiries.
• To send you marketing communications, only if you have opted in — you may unsubscribe at any time.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with legal and regulatory obligations.

We do not sell your personal information. We share data only with trusted service providers who help us operate Élan, and only to the extent necessary for them to perform their function:

• Paystack — to process payments securely.
• Cloudinary — to host and deliver product imagery.
• Resend — to deliver transactional emails such as order confirmations and account notifications.
• Tawk.to — to provide live chat support on our site.
• Delivery and courier partners — to fulfil and track your shipment.
• Regulators or law enforcement, where required by law.

We retain account and order information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, tax, and dispute-resolution requirements. You may request deletion of your account at any time, subject to information we are required to retain by law.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent to marketing communications at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us at hello@shopbyelan.com. We will respond within a reasonable timeframe.

We use industry-standard technical and organisational measures — including encrypted connections and restricted access to personal data — to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Élan is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date above reflects the most recent revision. Continued use of our site after changes take effect constitutes acceptance of the revised policy.

Questions about this Privacy Policy or how your data is handled can be directed to: